And, your $3 tip for compensation for grunt work is an insult. Be a cheapskate at your own peril. Instacart, like many other on-demand apps, has long had a controversial and at times exploitative approach to tipping. Put down $20 for an $80 order. (Non-perishables I have been buying all along from various sources online.) There has been a controversial tactic done by Instacart customers that has become known as Instacart Tip Baiting. So a question to the shoppers: would you prefer if I tip 20% at time of placing the order, plus more if you do a good job OR $.22 at time of order, plus the 20%+ afterwards? 2. not true, you can adjust your tip up to 3 days after. That is not an insult as I also worked in unskilled labor most of my life. THIS is a job for them, they are not your BFF or a family member, they do this to make money. Feel like I’m not going to get my order now…. So what do I do? I will say it again: Compulsory tipping as a practice, and building any form of employment that is primarily dependent on tips, is wrong. I hope that between that and whatever instacart pays it’s worth the individual’s time. I won’t subject myself to the personality fluctuations of people who are not happy with their own lives but rather, appreciative people that understand that asking a stranger to run your errands for you means you, in good faith, are fronting some of the responsibility in this voluntary exchange. I also prefer to tip per item with a minimum for the reasons you’ve stated above. I fall while making deliveries about once every 6 weeks. I agree with all the generous tippers. In store shoppers get an hourly wage, full service shoppers do not. Yeah it would be nice if the company provided health care, vacation ,sick leave etc and a good wage — but in a tipped service only a moral monster stiffs the worker. THANK YOU, wonderful instacart shoppers! Also sending love to the ones writing angry comments. Do you know how quickly they would lose business then possibly be out of business and the Instacart employee out of a job. Does he/she bag the items correctly. I have had amazing shoppers every time but one. A May survey by Bankrate.com found that 62 percent of people who have had food delivered during the pandemic are tipping more than they did before, and 21 percent “much more.” Instacart, one of the biggest grocery-delivery services, says its “shoppers” — the workers who fulfill and deliver customer orders — … Instacart paid me $45.92 (heavy item pay was definitely factored in) and the customer tipped me $64.68 (a little over 18% of his order). My first Instacart batch… Damned if I do and damned if I don’t. If you cannot tip get the groceries yourself. On Christmas Eve eve, I tipped her $20 and also gave her a $150 basket of wine and gourmet snacks I’d just been gifted ( I don’t drink). Since March, my tips have been $30 to $40, mostly a flat $35, but I don’t think even that is enough during this period. I did a no tip one time, I know I did good because I delivered every item on the list and within an hour of receiving the order. I have a 5.0 customer rating, so it is not for lack of service I provide. It’s important to shop dry goods first and frozen last (unless they ordered hot food), so you have to ensure that bread you grab at the beginning isn’t crushed by the gallon of ice cream you get at the end. There is a minimum suggested tip of $2 per individual store delivery. SHARES. That delivery charge is not just for them it also goes to the company they work for and the small amt. If you are not willing to tip well for service, don’t use tipped service. I think a $50 tip is more than … Perhaps I should consider starting at 8-10% and bumping up from there after delivery? I assume since they can see the tip and everything before accepting the job that it was okay? As an independent contractor, not an employee of instacart, tips need to be presented first. Your groceries cost $200. $33.14/2.66 = $12.46/hour ($2.54 below DC’s $15 minimum wage). Who cares if they don’t tip ! "We're a different app," he said. Still, in November, District of Columbia Attorney General Karl Racine brought charges against DoorDash, accusing the company of pocketing tips meant for workers and misleading customers about where their money was going. $250? I’ll be damned if I’m shopping for 18 different items, waiting in line, finding the right boxes to put them items in, driving 7.2 miles, and unloading the order per the customer’s instructions for $8.69! I’d like to factor in a few other things….. Re: (Score: 2) by dfghjk. If the base pay is increased where do you think that money will come from? Why is my value less than the waiter’s? Here is one way the customer is at a disadvantage, we can not choose our shoppers, but the shoppers can choose the customer. Well whether you tip or the company pays shoppers more you will be obliged either way. You have to purchase commercial insurance to be properly covered. Those that don’t tip also rate poorly and are abusive. I have no problem leaving a 20% tip when I order. My orders are quite large- about $200-250 before service fees and tip. They get new shoppers or those with poor ratings who continue to be abused. Tips, fair tips, are essential and expected just like going out to a full service restaurant. Zero skill, zero intelligence. It is ONLY given, at my discretion, for exceptional service. Instacart pays $7 per order or sometimes more on large orders. AND THANK YOU! $250 is a LOT of groceries. That’s how long it takes my mom to do it too. You need to do your own shopping, as you are either too unappreciative or cannot afford the luxury service of grocery delivery. There are always some items missing. I have an order in to Wegmans for Instacart delivery in northern VA for the first time on May 6. You applied for this job KNOWING that it would be a gratuity, not a guarantee and you bitch and piss and moan because people don’t pay what YOU want them to? I always expected my orders to be carried to my 2nd floor unit, but since the virus, it isn’t always. Plus a delivery and service fee is paid for the service, so not sure what lala land you’re living in. According to user-reported data on Glassdoor.com, full-service Instacart shoppers, make between $7 and $20 per hour, with $11 per hour being the average. We are working so you can sit home. I’m new to Instacart and had my first delivery last week. Your Instacart Shopper will see your tip before accepting the order and you have up to 24 hours after the order is delivered to alter your tip. 5% of far to low and doesn’t even cover the gas and insurance in my car. I often don’t even consider accepting batches that have little or no tip. I just added about $30 in more items so I plan to add an additional tip of $5 once my order is delivered (I wish you could adjust the tip before the order like you can add items). Do most of you feel any less than 20% is an insult, even if 20% means $45-50? But we’d used up most of what was in our fridge and freezer and it was time to restock perishables. As a result, that 60 minute shop takes about 80 minutes. Yes, 22 cents! I think it all goes back to a lot of Instacart customers not being aware that the person delivering their food also shopped for it and had to use their personal vehicle to drive to the store and then to drop it off. After delivery I looked at my pay outs and it was a no tip. I did not see anywhere to add a tip when placing the order and thought I could add a tip afterwards but having just completed the review and looked at the receipt there is no way to add a tip! Your waiter has asked if all was OK, and has left you the bill. They are spending their time, gas, and effort doing something for you so you can sit home safe. I had one shopper get offended because I texted “Umm what did you replace it with?” Apparently to her Umm was disrespectful I was rude and needed to learn how to talk to people and I could just cancel my order if I had this kind of attitude. Well this has been a wake up call, thank you. So I find this interesting that Instacart people look at the tip beforehand. Then what? These tips pay for gas and food for my own family. When if you do not like the service you have 3 days to adjust the tip. So from my experience no matter how much tip I start with I can tell you it certainly doesn’t earn me any better service! Looks like your last name fits the bill …..Schmoe – “a foolish, boring, or stupid person; a jerk”. Our car is in the shop and we really appreciate the opportunity to have stuff delivered. So many items out of stock. Tip at least $13 or at least 10% to allow them $20 per hour. Sorry not worth it and I would pick up your order! The current way Instacart tips are handled was recently changed following the announcement of a congressional inquiry into the practice of tip-baiting where customers will promise big tips to only remove the tips after the order is dropped off. UNIONIZE FOR HIGHER WAGES, Absolutely. I climb stairs and lift heavy cases of water and kitty litter and awkward bags of dog food. According to Alex McDaniel, an Instacart Shopper/Driver, he says: I’ve been a shopper and driver in Florida since summer 2016. During the trip, I messaged each customer at least once because the store was out of what they wanted. I wasn’t supposed to lift more than 10 pounds, but was out there doing 20 while still on pain killers. I do tip after and although I would never tip nothing, I also will not tip extra if you bring me rotting food. Is there a way to adjust it before they begin shopping? A post shared by Instacart (@instacart) on Mar 29, 2020 at 7:08pm PDT. My story exactly! The article is wrong…shoppers see the tip. They should click it in at 10% at least. To tip stands for “to insure prompt service”. I always pick Sprouts which is a half mile from my place, and always have replacement items listed before they shop to save them time and extra work. I am astounded at the insensitivity of some to not understand this is a SERVICE and like any other service, payment is expected. 3. People are luring Instacart shoppers with big tips -- and then changing them to zero. My orders are usually around $250, and I always tip at least $30. Waitstaff in a restaurant do not have to use thousands of dollars of insured vehicle, phone & service and gasoline expenses, upfront out of their pocket to exclusively cater to you for an hour or more. I can not imagine someone not tipping. I am so grateful for this service and the people who are are risking their own health to keep us old folks safe. At the same time, if you add a ton of items and I have to work extra hard for you to accommodate our joint search, yes, your tip goes up, but the IC payment doesn’t. Hopefully, these reasons are good enough to support the idea of tipping on Instacart. This beats minimum wage, but batches are consistently paying this. I personally would not take a job without the tip, because in doing so you are agreeing to work for free. In an open letter to customers published on Medium, a group called "Instacart workers" is also urging customers to show their support on Twitter with a #DeleteInstacart hashtag on the day of the boycott. As a 5 star shopper, I would suggest you indicate 10% tip, knowing you’ll raise it to your minimum of 20% later. With a full family living at home now, I use instacart at least 2 times a week. Thanks. I live a mile from my store. For those of you interested in learning more about my experience as a full service Instacart shopper, keep reading. Most of the time, it does not. Is this only for delivery? Can I add a tip at this point? $189 order Guess your parents never taught you the golden rule. I’ve been using grocery delivery services for years b/c I no longer have a car, by choice. Instacart Customer Promotion: Get free delivery on your first order by claiming here (must complete sign up). I totally get fuel and other wear and tear to your vehicle. Instacart workers are calling for a national boycott on Sunday to reinstate the 10% default tip. I keep in contact with my customers and try to find the replacements they want. If shoppers do not get a tip they cannot maintain their car, keep it clean, ensure they can keep working. I am absolutely appreciative of the 100% kind and positive feedback as well – this job is not as easy as it looks especially when facing often empty shelves in your local stores. My rent is $1,900 and I support two kids. Instacart and its allies here in the US (rideshares…) pass costs on to workers (wear and tear on their own vehicles, insurance, gas, private health care costs…) and customers (subsidizing workers’ pay through our tips–which transform from an expression of gratitude into an expectation). SPOT ON, sir. 20 minutes WAIT in line The chat was still open, so I alerted the shopper, who then closed the chat w/o replying. We respect your email privacy | Powered by AWeber Email Marketing. The waiter spends maybe 6 minutes with just you. 100% of your tip goes directly to the shopper delivering your order. Now that I am instacart savvy, I use 20% tip and it will adjust if I add groceries. If you tip 20% in advance, the shoppers will come out of the woodwork to grab your order. What do you all think is reasonable and respectful? I do 20-30 orders a week. At a restaurant when the server asks, “do you want any change back from this” if it is 14 cents or 14 dollars in change, they get no tip from me and I am an extremely generous tipper. I am giving my instacart delivery person $39.00 for shopping for me in this covid risk. It’s a deal-breaker for me. I’m not complaining because I would say that the majority of the customers are aware of these factors and tip fairly, if not generously. Most people don’t, as Instacart drivers are usually tipped through the virtual process. Instacart pays a portion of his fee and the customer pay the other portion. "We're a different animal. The groceries that I had ordered four days before because that’s how backed up they were. I have them just leave the bags on my front porch, but always make sure that I am there to greet them with a smile and a thank you. No job is “not real” and using that type of talk to demean retail workers, gig workers and any other basic labor jobs is less of a reflection on them and more of a reflection on those making the comment being elitist snobs. You’re pointing the finger in the right direction. It has an automatic 5% tip added. they probably get is no where near enough to pay for their time, gas money and effort. I consider the tip as money well-spent, and well-earned by the shopper. From my recollection, I can say it has happened maybe 10-15 times over 3 years. How does that make any sense? Oh, dear…my first time with Instacart this morning and am also flummoxed by this tip thing. A waiter makes more than $35/hour that the initial poster posted. Something to consider with that 5% tip is this, too. What is that going to do to single moms or low income families. The policy, which attracted the ire of both its delivery workers and customers, meant Instacart used customer tips to subsidize the $10 per delivery minimum payment the company guarantees its workers, BuzzFeed News and other outlets reported earlier this week. were NO tip? I have sent 2 emails out to instacart but no responses. I have never requested less than $100 worth of groceries, and always tip 20% of the order total. As an independent contractor, unlike your server at a restaurant, I get to voluntarily choose if your tip matches my expectation for compensation for my time, wear and tear on my vehicle, risk while driving in traffic, and gas.

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