If a product fault is determined to not be related to the use of third-party components, then Nutanix will continue to support the customer per our standard support policies. These targeted response levels are not a guarantee of service within the timeframe. Test Drive Nutanix Free in the Cloud. Explore sample Nutanix Enterprise Cloud Platform Administration training videos before signing up. If the hypervisor vendor withdraws a release from their web site prior to the 45 days target for Nutanix qualification, Nutanix will stop the qualification process for that particular build and the clock restarts for the previous version listed by the hypervisor vendor (or until a newer release is provided). To meet this service level Dispatch requests must be made one day prior to onsite break-fix support. HOW16783 [Dell Nutanix] Hypervisorを含むPhoenix ISO Image作成手順. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. NRDK must be purchased at the time of the asset purchase. Nutanix will use the following guidelines to assess issues and provide an initial response in a timely manner based on their priority level: From time to time, we may add features and request feedback on their utility and design. Nutanix Complete Cluster's converged compute and storage architecture delivers a purpose-built building block for virtualization. This empowers you to modernize your data center by delivering agility and simplicity through a centralized, deployable, manageable and purpose-built Veeam Backup for Nutanix AHV appliance. FPO We noticed you may be visiting a version of our website that doesn't match your current location. Updates are provided on the progress as agreed upon. Production System(s) are not available, are unusable in their current state, and no procedural workaround exists. Is software support included? Requests for Enhancements. Nutanix Files - Deployment and Upgrade FAQ. Entitlement is based on the support offering (Production or Mission Critical) purchased by the customer and drives the SLA and hours of support (24/7 or 8/5). Learn end to end course content that is similar to instructor led virtual/classroom training. Within 1 hour (30 minutes for Mission Critical Support Program). Nutanix strongly recommends that customers deploy an “in-support” hypervisor version on Nutanix systems. Feature requests for the product that would improve the experience or functionality for the customer. All support requests against experimental features will be treated as normal or low priority, and treated as such. Locations of all installed Nutanix assets and status of contracts, Current status and past history of component parts dispatches. 14: Cluster Management and Expansion This section outlines essential life-cycle operations, including starting/stopping a Nutanix cluster, as well as starting/shutting down a cluster’s node. Limited local language support for some Asian and European countries is available, during business hours of those countries. In addition, you will take a closer look at the Nutanix Support Portal and online help. A case is escalated if your expectations of an issue resolution are not in line with the outlined action plan and timeframes that follow the normal resolution process. Hitachi vs Nutanix: Which one has the right products for your company? Support for vStorage API for Data Protection (VADP) and application-level consistent snapshots through Volume Shadow Services (VSS) provide full integration with third-party tools such as Symantec NetBackup, Veeam, Commvault and VMware SRM. Once purchased, an FE can arrive after regular business hours. Nutanix is not responsible for loss of any data or instability of the system caused by using these features in a production environment. It also introduces basic Nutanix troubleshooting tools, offers tips for solving common problems and provides guidelines for escalating problems to Nutanix support. Using your local website helps ensure you have the best experience. Yes, software support for the duration of the license term (3-years) is included. Shortly after the conclusion of the live earnings call, a telephonic replay will be available for one week by calling 1-800-585-8367 or 1-416-621-4642, and entering the conference ID 4194788. Nutanix supports the ability to patch upgrade hosts with versions that are greater than or released after the Nutanix qualified version, but Nutanix may not have qualified those releases at that time. 码, Hardware and Software Versioning Compatibility Matrix, Understanding RHEL Certification and Support for AHV Environments, Support Policy for Red Hat® Enterprise Linux® (RHEL) on AHV, Data Policy (Regarding the Removal of Data on Nutanix Equipment), Waste Electrical and Electronic Equipment Directive (WEEE), Problem reproduction in Nutanix Support Labs. The table varies somewhat to account for the normal business week in some countries in the Middle East (Currently for Nutanix this includes Israel, United Arab Emirates, Saudi Arabia, Bahrain, Qatar, and Kuwait). Integration with Commvault IntelliSnap delivers Commvault backup capabilities with enterprise grade storage features from Nutanix for a highly efficient backup solution. Nutanix may qualify the latest hypervisor Major/Minor release in conjunction with the latest (or upcoming) AOS release first. not officially qualified), obtain the offline bundle and md5sum checksum available from the hypervisor vendor, then use the Prism web console Software Upgrade feature to upgrade. You may escalate a support case at any time by contacting your SRE, or asking to speak with the Head of Support for your region. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. The program applies to all existing models of the Nutanix product. Nutanix may not qualify a hypervisor with newer AOS releases once a hypervisor vendor ceases to provide support (i.e. 14: Cluster Management and Expansion This section outlines essential life-cycle operations, including starting/stopping a Nutanix cluster, as well as starting/shutting down a node. Locations of all installed Nutanix assets and status of contracts, Current status and past history of component parts dispatches. It provides an at-a-glance summary of your installed Nutanix assets and support requests, bringing improved insights and convenience to your Nutanix experience. Veeam® delivers availability for applications and data running on Nutanix Acropolis Hypervisor (AHV). Updates are typically made available every four to six weeks. Read real Nutanix Acropolis AOS reviews from real customers. Nutanix had a negative return on equity of 1,175,319.00% and a negative net margin of 69.59%. FEs can arrive onsite within four hours of when the dispatch is created. ハイパーコンバージドコンピューティング、ストレージ、仮想化、そしてネットワーキングを中心に据えたエンタープライズクラウドを構築しましょう。, 圧倒的な可用性、パフォーマンス、そしてシンプルさを活かし、アプリケーションとワークロードを単一プラットフォームで実行。, パブリック、プライベート、そしてエッジクラウド間で容易にアプリケーションとデータを移動し、真のハイブリッドクラウド体験を提供します。. In the case of a local holiday the shipment and delivery dates would defer to the next business day. Nutanix stock opened at $34.62 on Wednesday. Critical. The Nutanix compatibilitymatrix should be checked for supportability prior to any hypervisor upgrades. Create a connection to the Nutanix Acropolis hypervisor. Experimental features of a release should not be deployed in a production environment. Remote troubleshooting Choose to allow Nasuni support engineers to directly access Nasuni Edge Appliances to perform support functions without disrupting your environment or requiring screen sharing. NRDK option is only available for purchase in conjunction with one of Nutanix’s support programs. Nutanix qualified hypervisors will have a related JSON metadata upgrade file on the Nutanix Support Portal for one-click upgrade through the Prism web console Software Upgrade feature. NRDK can be purchased as an optional add-on to one of Nutanix Support programs, and is available for all Nutanix product models. If multi-day FE events are required, they must be approved and scheduled prior to the initial part shipment. Let IT Central Station and our comparison database help you with your research. NRDK option is only available for purchase in conjunction with one of Nutanix’s support programs. For example, PC.2020.8 which was released in Aug 2020 will be compatible with the AOS releases, 5.10 (LTS), 5.15 (LTS), 5.16 (STS), 5.17 (STS) and 5.18 (STS) Upgrade releases. What hardware platforms are compatible with the software bundle? Nutanix qualified hypervisors will have a related JSON metadata upgrade file on the Nutanix Support Portal for one-click upgrade through the Prism web console Software Upgrade feature. This action plan is then shared with you, the checkpoint schedule and the milestones determined, and agreement sought on the closure criteria of the escalation. It is a hardware and software solution that provides complete server and storage capabilities that you need to run virtual machines and store their data. General requests about information. Questions about documentation, processes, or procedures. We compared these products and thousands more to help professionals like you find the perfect solution for your business. Support for these features is delivered through Account and Product Management teams with the following caveat: My Dashboard is a personalized view within the award-winning Nutanix Support Portal, available to customers with active Mission Critical or Production Support agreements. If hardware is replaced, and the fault is determined to have been caused by the installation of a third-party component, Nutanix reserves the right to charge reasonable time and material rates for the service provided. Upgrades are typically made available every three (3) to six (6) months for STS Releases and every twelve (12) to fifteen (15) months for LTS Releases. NRDK must be purchased on all disks (SSD, HDD, NVMe) in the block configuration. ESXi 6.5a, 6.5d, Windows Server 2016 Build 14393) are supported immediately with the goal to have the latest update qualified within 45 days of the update release date. By combining IT specialists into a single operations group, we can now see our end-to-end environment, work collaboratively, and make better decisions for the business." In the event of multiple hypervisor releases occurring rapidly in the same train, Nutanix will officially qualify the 'latest' update only (when released) and restart the qualification for the newest update and reset the 45-day clock. The vSphere ESXi 6.7 U3 was released on 08/20/2019 and based on that you should expect the 6.7 U3 appears on compatibility matrix only on second half of November 2019. Priority subscriptions-available in one-or three-year terms - … Within 1 hour (30 minutes for Mission Critical Support Program)***P1 cases must be submitted by Telephone for this targeted initial response level. Nutanix may qualify the latest hypervisor Major/Minor release in conjunction with the latest (or upcoming) AOS release first. Don't buy the wrong product for your company. Prism Central will target to have an Upgrades Release available every four to six weeks. Major inconvenience. See table below for additional detail. All issues reported to Nutanix are assigned a priority. If the hypervisor vendor withdraws a release from their web site prior to the 45 days target for Nutanix qualification, Nutanix will stop the qualification process for that particular build and the clock restarts for the previous version listed by the hypervisor vendor (or until a newer release is provided). Gain on-the-job kind of learning experience through high quality Nutanix Enterprise Cloud Platform Administration videos built by industry experts. Unless specifically requested, the target FE arrival time will be in parallel with the physical part. “Nutanix not only converges technologies, their software has enabled us to converge infrastructure, teams, and opportunities. Designating them as “Technical Previews” in product documentation indicates that we may modify or remove them without official deprecation notices. An archived replay of the webcast will be available on the Nutanix Investor Relations website at ir.nutanix.com . At no time will hardware RMA support be provided on third-party components. Nutanix is the ideal host when Nasuni Edge Appliances are deployed as virtual machines. NRDK can be purchased as an optional add-on to one of Nutanix Support programs, and is available for all Nutanix product models. The preceding sentence assumes that the customer has installed all LTS Releases that are Upgrades during the term of Support. Mission Critical Support (24x7, 4 hours). Emergency. A short-term workaround is available. The FE needs to be scheduled no later than 3:00 PM on the day of service in order to complete the work by 5:00 PM. By next business day (4 hours for Mission Critical Support Program). The company reached a $1 billion valuation by 2013, which made it known as a "unicorn startup". One-click hypervisor upgrade JSON files only include the qualified versions. For more information, see the Nutanix Acropolis MCS plug-in Installation Guide, available at the Nutanix Support Portal. Within 4 hours (2 hours for Mission Critical Support Program). As companies further hybridize their IT/cloud solutions, Nutanix provides them with the tooling to support multi-cloud, multi-platform adoption. Let us help. Production System(s) are available but experiencing major functionality or performance degradation. A case is closed when you confirm that a resolution has been reached, or if we do not hear from you within two weeks of a request for information, and at least two attempts have been made to contact you during this period. In early 2013 Aron left Nutanix to start Cohesity, a privately held enterprise storage company.. Venture capital firms invested $312.2 million over five rounds of funding in Nutanix. Within 8 hrs (4 hours for Mission Critical Support Program)*. In the event of multiple hypervisor releases occurring rapidly in the same train, Nutanix will officially qualify the 'latest' update only (when released) and restart the qualification for the newest update and reset the 45-day clock. through that vendor's end of support policy or other similar end of life policy). For example, if Nutanix releases AOS 5.10 (LTS) on Nov 1, 2018 and AOS 5.15 (LTS) on February 1, 2020 then AOS 5.10 will be Maintained until May 31, 2020 and Troubleshooting for AOS 5.10 will be available until Nov 30, 2020. In addition, Updates that only consist of Patch Releases are made available on an as-needed basis. Within 4 hours (2 hours for Mission Critical Support Program). Minor inconvenience. For the purposes of this FAQ, “support” or “supported” means that Nutanix will attempt to resolve any issues with the third party technology not working correctly with Nutanix technology. For the purposes of this FAQ, “support” or “supported” means that Nutanix will attempt to resolve any issues with the third party technology not working correctly with Nutanix technology. Update/patch Releases (eg. Low. Link Source Compatibility Type, Technology Created Updated Rating; github.com/aldevar/Zabbix_Nutanix_Template: GitHub 7 Template The Nutanixcompatibility matrix should be checked for supportability prior to any Software Upgrades. Nutanix Acropolis Hypervisor (AHV) support on Red Hat Enterprise Linux Solution Verified - Updated 2020-07-08T15:25:50+00:00 - English The manager who takes on the escalation then creates a task force consisting of the necessary resources from Technical Services, Engineering, QA, and Product Management and formulates an action plan to address the issue. The course covers many of the tasks Nutanix administrators perform through the use of graphical user interfaces (GUIs) and command line interfaces (CLIs). The NRDK program is an optional add-on to existing support packages. Major inconvenience. Nutanix does not support Free vSphere Hypervisor. Issues that have a direct impact to portions of business operations are affected. NRDK must be purchased at the time of the asset purchase. Starting with Cisco and HPE the options where more “software only” with certified hardware platform. Customers are responsible for disposing of the replaced hard disk drives in agreement with their own data security compliance requirements and other applicable laws. Nutanix advises customers to wait until any Major/Minor release is qualified by Nutanix prior to deployment. Article # 000006899. Each Upgrade Release is Maintained for two (2) months from the Release Date of the next Release that is an Upgrade and shall receive Troubleshooting for the three (3) months subsequent to such Upgrade. All support requests against experimental features will be treated as normal or low priority, and treated as such. Definitions of Priority Level and Targeted Initial Response. Dell Nutanixに関するよくあるお問い合わせ(FAQ) FAQ TOPに戻る 便利なWebフォームをご活用ください Webフォームからテクニカルサポートにお問い合せいただけます｡ 時間帯や音声ガイダンスによってお待たせすることなくいつでも簡単にお問い合わせできます！ Ship/Delivery Table (Select countries in the Middle East). Nutanix will periodically place platforms on the HCL to be “Approved Platforms”. To access My Dashboard, log in to the Support Portal, click on your profile menu in the top right corner, and select My Dashboard in the list. Nutanix may qualify the latest update in conjunction with the latest (or upcoming) AOS release first. The firm has a market cap of $6.98 billion, a P/E ratio of -7.53 and a beta of 1.97. Install and register the Nutanix … For updates that are made available by the hypervisor vendor that do not have a Nutanix-provided JSON metadata upgrade file (ie. Updates that only consist of Patch Releases are made available on an as-needed basis. * Password Vaulting - Azure Active Directory enables administrators to securely store passwords in the cloud, and assign those passwords to individual users or groups for shared access. You can use them at your own risk. Each Nasuni Edge Appliance VM links the Nutanix node to one or more of Nasuni’s secure cloud storage volumes. Summary: Article is dedicated to commonly asked questions on Nutanix Files deployment and upgrade. Nutanix is committed to the compatibility of our products with RHEL. Create a connection to the Nutanix Acropolis hypervisor.